Help Centre
Ordering
Credit / Debit Card, Paypal, Bacs, Apple Pay, Cash and Cheque.
Payment is taken at the point the order is placed online, should there be any issues with payment our team will contact you.
We dispatch most of our goods from our central warehouse located in Buxton, Derbyshire. However to increase speed of delivery some products may be delivered directly from the manufacturer's own distribution centres. All goods are delivered via a reputable...
Should you wish to cancel an order which has not been dispatched please email [email protected] with the subject ‘cancel order’, please include your order information in the email to cancel.
If you order has been dispatched before the email...
We tend to offer the very best pricing online on each product we sell, should you wish for us to look into a price match please email all the information of the price match to [email protected] who will be able to look into this for you.
Information security is a top priority at World of Power, our triple protection process guards your details when you order online with us. World of Power fully comply with the data protection act and we use a reputable card payment solution Opayo or ...
Delivery
Our cutoff for next day delivery is currently 3pm, orders placed after this time will not be processed for dispatch until the next working day.
No, unfortunately some items need to be ordered from a central warehouse or come direct to you from the central warehouse. We can only offer next day delivery on items showing as ‘IN STOCK’. If next day delivery is available on your order this will be...
Each item on the website has a delivery time listed within the product information, dispatch time is also listed within the checkout. As each item is different you would need to refer to these pages to quote a delivery time. If any further delays are...
At the point that your parcel is dispatched from our warehouse you will receive an e-mail confirmation giving you full tracking information and a link to the courier partner’s website - please double check your junk box as sometimes emails can land here...
If you order several items together and one is out of stock this will delay the whole order being dispatched, this will automatically default to the longest lead time product on the order. We do not part ship orders as standard, if you wished for us ...
We can deliver items showing as ‘IN STOCK’ on a Saturday should you wish, this option is at an additional premium. If Saturday delivery is available on your order this will be offered and quoted for within the checkout.
Please refer to our delivery section for full information regarding delivery charges - https://www.worldofpower.co.uk/shipping.html
Orders under £100 are subject to delivery, orders over £100 include standard free of charge delivery but unfortunately there are some postcodes which incur additional costs from the couriers which we cannot cover, more information can be found under ...
For parcel deliveries the courier will leave you a card with their details and consignment number giving full information on how to re-arrange the delivery.
For pallet deliveries the courier service will only attempt delivery once, the standard delivery...
All items are sent out on a signed for delivery service, should you wish for your order to left safe please email [email protected] with your order information stating where you would like the order leaving and confirming you take full responsibility...
Returns
Orders can be returned in an unused resalable condition, please see our returns page for more information.
We are sorry to hear your item has not arrived in the expected condition, please email [email protected] with your order information, a description of the damage and also images of the damage where possible to allow us to rectify the issue quickly...
If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights. Please email [email protected] with your order information...
We are sorry to hear you have an issue with a product delivered, please email [email protected] with your order information and information on the item received and the item ordered. Any supporting images can be attached to the email to help...
Refunds will only be processed once goods have been received back and have been inspected. Once processed, refunds usually appear back within your account within 3-5 days of the refund being processed. Orders originally placed online will receive a credit...
Buxton Showroom
Yes our Buxton showroom is open Monday – Friday 9am-5pm and Saturdays 9am – 1pm. If you are interested in a particular product we would recommend emailing [email protected] or calling our showroom on 01298 213 123 to ensure we have the particular...
World of Power have a team of accredited engineers whom are able to service and repair garden machinery, power tools and much more. Please call 01298 213 123 with more information on the item you wish to have serviced or call into our Buxton showroom...
World of Power have a team of accredited engineers whom are able to service and repair garden machinery, power tools and much more. Please call 01298 213 123 with more information on the item you wish to have serviced or call into our Buxton showroom...
Further Information
Periodically we may have an active discount code which will only be available on our social media or channels – we do not advertise discount codes on other voucher websites. Please ensure your discount code is one currently advertised by World of Power...
Yes all chainsaws sold by World of Power contain the engine unit, bar, chain and scabbard as standard, in the selected length.
World of Power now offer a premium assembly service where we will build and test your chainsaw prior to dispatch, this is an additional service which carries a premium. Any item which has this service available will offer this within the product page...
World of Power register Stihl and Makita items on your behalf when the good are dispatched so there is no need for you to do anything. Husqvarna products will need to be registered by yourself once they have been received. Some Makita branded products...
We are very sorry to hear you are unhappy and wish to make a complaint; please email [email protected] OR write to our office address found within the contact us section of our website addressing to the Customer Services Manager. Please include...
Where possible we supply free of charge items as per the description on the website, however we reserve the right to supply an alternative product to the same quality and value if necessary depending on stock levels.
Yes, at World of Power you will not be bombarded with emails, we do occasionally send out related emails to products you have purchased but this is not very often to avoid annoyance. And of course you can opt out if you do not wish to receive any emails...
Email – [email protected]
Live chat – this function is available during office hours (Monday – Friday 9am-5pm)
Telephone – for the office call 01298 213 145 (Monday - Friday 10am - 3pm), for the showroom call 01298 213 123.
Showroom...
Live chat – this function is available during office hours (Monday – Friday 9am-5pm)
Telephone – for the office call 01298 213 145 (Monday - Friday 10am - 3pm), for the showroom call 01298 213 123.
Showroom...
We are very sorry to hear that your chainsaw won’t start for you. In most cases if a chainsaw will not start it is down to the an incorrect staring procedure, engine flooding or poor / old fuel. To Eliminate these issues please see the below guide.
...
• Ensure the chain brake is fully released (you should hear a click)
• Ensure a good quality 2-stroke oil is used offering the best lubrication
• Ensure the correct fuel to oil ratio is used as per the user manual
• Check the fuel filter is free ...
