EXTENDED CHRISTMAS RETURNS POLICY

 

To help you shop with confidence this Christmas, we've extended our usual limit for returns. Any purchases made online or in store between 1st December and 24th December 2024 can be returned up until 14th January 2025, subject to normal terms and conditions of returns. For purchases made from 25th December onwards, normal return policy will apply.

 

HOW DO I RETURN AN UNWANTED ITEM?

Unwanted items can be returned within 14 days of receipt, returns outside of this time must be discussed and agreed with [email protected]. Items must be returned unused and in the original condition. Please return goods to the address below;

Returns Department
World of Power
Dew Pond Lane
Tongue Lane Ind Estate
Buxton
Derbyshire
SK17 7LF

Please enclose a copy of the original invoice OR make a note of your name and billing address details clearly so we can identify the return upon receipt into our warehouse.  Where possible please DO NOT stick labels to the original packaging, please wrap the item in a protective layer BEFORE sticking any returns label to the box.

Please ensure your product is packed sufficiently well to ensure it is not damaged in transit. We recommend returning goods using a tracked courier service as we cannot be held responsible for items lost / damaged in transit to ourselves. All products will be checked in our warehouse on return and refunds are usually processed within 7 days of receipt. If you require alternative goods you should place a new order online via the website.

CAN I RETURN TO STORE

Yes! Our Buxton showroom is open to the public, simply bring the items into our showroom and the counter staff will be able to process the return for you.

Any items purchased from our showroom directly can be returned within 14 days from the date of receipt, however items returned due to being ordered incorrectly OR they are no longer needed / wanted will be offered store credit only.

For more information on your rights on cancellations / returns / faulty items please see our terms and conditions page.